Warranty & Repair Policy

This Warranty and Repair Policy outlines the terms that apply to services provided by Paradise Phone Repair. By proceeding with our services, you acknowledge and agree to the terms described below.

Scope of Warranty Protection

Paradise Phone Repair provides a limited warranty on specific repairs performed by our technicians.

Warranty coverage applies only to the specific issue addressed during the original service.
The warranty period will be clearly communicated at the time of service.
Warranty coverage begins on the date the service is completed.

If the same issue reoccurs within the warranty period, we will inspect the device and provide corrective service at no additional labor cost, where applicable.

Exclusions from Coverage

Our warranty does not cover:

Physical damage after service completion
Liquid damage or exposure to moisture
Accidental drops, impact, or misuse
Software issues unrelated to the original service
Issues caused by third-party modifications or unauthorized service
Pre-existing internal damage not identified during initial assessment

Any new or unrelated issues will be quoted separately.

Your Obligations Before Service

Before submitting a device for service, customers are responsible for:

Backing up all personal data
Removing passwords or providing necessary access credentials
Removing SIM cards, memory cards, or personal accessories

Paradise Phone Repair is not responsible for data loss, corrupted files, or software issues that may occur during the service process.

Authorizing Repair Work

By approving a repair quote, you authorize Paradise Phone Repair to perform the agreed-upon service. If additional issues are discovered during the process, we will contact you for approval before proceeding with any additional work. Devices that are not collected within a reasonable time after notification may be subject to storage fees.

Device Assessment & Diagnostics

In some cases, a diagnostic fee may apply to determine the cause of an issue. This fee will be communicated in advance and may be applied toward the final service cost if the repair proceeds.

Replacement Parts & Components

Replacement parts used may be new, refurbished, or aftermarket components, depending on availability and customer preference. The type of part used will be disclosed before service is completed.

Our Liability to You

While we take all reasonable precautions to protect your device, Paradise Phone Repair is not liable for:

Pre-existing defects or hidden damage
Loss of data or software
Indirect or consequential damages
Device failure due to manufacturer defects

Our total liability is limited to the amount paid for the specific service provided.

How to Submit a Warranty Claim

To make a warranty claim:

Contact us within the stated warranty period.
Provide proof of service (invoice or receipt).
Bring the device in for. inspection.

We will assess whether the issue falls within warranty coverage and advise you accordingly

Amendments to This Policy

Paradise Phone Repair reserves the right to modify this Warranty and Repair Policy at any time. Updates will be posted on our website.

Contact Information

If you have any questions about this Warranty & Repair Policy or wish to exercise your rights, please contact us at: